FREQUENTLY ASKED QUESTIONS

ORDERING, STOCK & CUSTOMS

How do I place a surfboard order online?

To place an order, browse our range of surfboards and decide the model you’re interested in. On the product page, click the Start Your Order button, then fill out the enquiry form with your details.

In your message, let us know the board model, dimensions, colouring, fin system, and any custom options you’re considering. Once we receive your enquiry, we’ll be in touch to confirm your order details, pricing, and next steps before we start building your board.

Do I need to pay a deposit to start my order?

Yes. To start your order, we require a 50% deposit. The balance is due once your surfboard is finished and ready for delivery.

How do I pay for my order?

Once your order details have been confirmed, we’ll send you a digital invoice via email. This invoice can be paid securely online using your debit or credit cards through our checkout system, or via bank transfer if you prefer.

If you have any questions about payment options or need assistance, please contact us and we’ll be happy to help.

Can I pre-order my board before I arrive in Bali?

Yes. If you’re travelling to Bali and would like a new board ready for your surf trip, you can place your order before you arrive. We’ll build your board in advance and deliver it directly to your villa, surf stay, or hotel once you’ve checked in.

To ensure your board is ready in time, we recommend placing your order at least 4 weeks before your arrival.

What’s the difference between stock and custom boards?

Boards with Stock Dimensions are built to specifications that the shaper has refined over many years of designing surfboards. These boards follow their proven shapes, with pre-set dimensions and volumes, carefully dialled in for reliable, all-round performance. We can begin shaping boards with Stock Dimensions immediately after your 50% deposit is confirmed.

Boards with Custom Dimensions are based on the shaper's original plan shapes, with the option to fine-tune dimensions, volume, and tail shape—while staying true to the board’s original design and performance intent. Orders with Custom Dimensions require extra time to prepare a new board file before shaping begins.

Boards with Stock Dimensions and Custom Dimensions are both made to order.

How do I order a board with Custom Dimensions?

To order a board with Custom Dimensions, select Custom Order from the menu and complete the enquiry form. For custom dimensions or board design adjustments, you’ll work directly with our team to refine a board tailored to your needs. For orders with Custom Dims a Rp 900.00 fee applies for preparing a new custom board file.

Can I choose my own board colour and finish?

Yes. If you’d like to add colour or custom finish to your board, we offer a range of options including resin tints, cut laps, airbrush sprays, and finish choices such as matte or gloss polish.

How long will it take to build my surfboard?

Our build time for surfboard orders is approximately 3-4 weeks.

SHIPPING & RETURNS

Do you ship surfboards internationally?

Currently we only offer shipping within Indonesia. We do not ship customer orders internationally.

Do you offer shipping to other areas of Indonesia outside of Bali?

Yes, we offer Shipping & Delivery to all regions across Indonesia. We work with trusted courier partners to ensure safe and reliable delivery, whether by land, sea or air. Get in touch to discuss shipping options for areas outside of Bali.

How much does surfboard shipping cost?

We offer flat-rate delivery across Bali for Rp 199.000 on all surfboard orders.

For locations outside of Bali, shipping rates vary depending on destination, board size, and shipping method. If you need a board sent elsewhere in Indonesia, reach out via the Contact page and we’ll discuss the options with you further.

How are surfboards packed for shipping?

We take great care to ensure your surfboard arrives in perfect condition.

Each board is packed with attention to detail, using multiple layers of protective foam, bubble wrap and secure padding inside a sturdy cardboard box. Depending on your delivery location, we carefully prepare your board with the safest packing method to minimize any risk of damage during transit.

Our team handles and packages boards every day using these same trusted methods. We always prioritize the safe delivery of boards for our customers and aim to prevent any damage.

What is your return policy?

As all custom surfboards are made to order, we generally do not accept returns unless there is an order error, quality issue, or damage during shipping. If you believe there is a problem with your board once it has been delivered, please contact us immediately with photos and a description of the issue. All return requests for surfboards must be made within 24 hours of receiving your delivery.

For clothing, surf hardware and accessories, we accept returns & exchanges within 7 days of delivery, provided the item is unused, undamaged and in its original packaging. Returns & exchanges shipping costs are the customer’s responsibility unless the item is faulty.